Support - Electro

Welcome to the ElectroHub Technical Support Section

Here to help you with installations, troubleshooting, and setup queries for SPRO products.

If you’re unsure how to proceed with an installation or you’ve encountered an issue, our experienced technical support team is ready to assist.

All calls are recorded for training and quality control purposes so we can continue providing the best possible service.

Please ensure you have the correct model number and serial number so we can assist as quickly and accurately as possible.

Please note, we only provide support to CCTV installers.

If you have already been in contact with a technician, click here to begin your remote support session.

Enter the session ID provided by our technician, along with your name, then click “Join Session”.

Download the join-app for your operating system. Run the file once downloaded.

Accept the confirmation prompt to allow access. Once approved, your technician can assist remotely.

For less urgent issues, please email our technical department: sales@electro-hub.co.uk

Or browse our “How To” videos in the video academy.

Please ensure you have the correct model number and serial number when contacting us.

Please note, we only provide support to CCTV installers.

For all support enquiries involving Texecom products, please contact Texecom directly:

All calls are recorded for training and quality control.

Please note, We are only able to provide technical support to CCTV installers and only for products purchased directly from ElectroHub.

If your products were not purchased directly from us, please contact your supplier for first-line support.